Water Billing

The City of Vallejo provides water service to residents and businesses. The Vallejo Water Department provides water service to 121,000 people through more than 38,000 service connections. The department's 95 employees work hard every day to ensure that these services are delivered with the highest levels of quality, reliability and customer service.

Our Customer Service Team is here to help answer your questions and resolve your inquiries. We're here to help you with billing, meter reading, and service issues.

For questions regarding your service, please call Customer Service at (707) 648-4345.

Starting Water Services
Vallejo residents can sign-up for water services by visiting the City of Vallejo Commercial Services Division located inside City Hall. 

Please note, you may need to submit copies of your rental agreement or ownership/escrow documents with your application for water service. 

You must request water service at least two (2) business days in advance of the day you request water service to begin. 

If same-day water service is needed, customers must notify the City before 5:00 p.m. and must pay an additional Water Turn On fee of $144.00. The fee must paid before 5:00 p.m. before same-day service can be provided.
Security Deposits
A deposit of $141 is required from all "single-family residents" who request water service. For commercial/multi-residential accounts deposit requirements, contact Customer Service for the amount. The deposit will be applied to the closing bill upon service discontinuation, and any remaining credit will be refunded. 

A new water billing account will be opened if you move to a new location in the Vallejo Water service area. A new deposit may be required to start services unless the applicant satisfies the City's exemption criteria. 

If you request water service at multiple locations, a deposit may be required for each location. 

Deposits will be due at the time services are activated.
Application to start water service
Payment + Fees

Customers' water bills for the prior month's use are mailed to Residential customers every two months and Commercial customers monthly. All bills are due upon receipt. 

 

Any charges not paid by the due date specified on the bill will be subject to a 10% penalty. An additional finance charge of 1.5% per month of the unpaid amount will be added for the continued delinquency. 

 

In addition, accounts more than 45 days delinquent may be processed for disconnection, and a $135.00 processing fee plus all balances owing will be required to maintain and/or restore service. 

 

There is a $25.00 charge for the first returned payment and a $35.00 charge for all additional returned payments. 

 

Only City personnel are authorized to disconnect or reconnect water service at the meter. Tampering or reconnection of the water meter by a customer will result in tampering and meter lock fees, and any damage caused by unauthorized tampering may be subject to other fees that will must be paid before water service is restored. 

Other Water Service Fees

Delinquent Shutoff Processing Fee $135.00

Meter lock fee $221.00 for 1st Occurrence

NSF check fee $25.00/35.00

Water Meter Test fee under 1 1/2 inch $216.00

Request same-day service after 3:00 p.m. $144.00

Illegal Turn on penalty $200.00

Water Division, Tampering, and/or Theft $200.00

Payment Options

US Mail - The most common way is to make your payment is by using the the envelope included with your bill to mail in your bill.

In Person - You are welcome to come to our counter on the first floor of City Hall and pay in person when City Hall is open. For your convenience, a night drop-off box is located outdoors on the east side of City Hall for after-hours payments.

AutoPay - The most convenient payment process for you may be the election of Autopay. This allows direct payment of your bill from your checking account to the City approximately one week before the bill due date. Print the Automatic Bill Payment Authorization Form and mail or bring the document and a void check to City Hall to start your direct payments.

Pay Online - You can also pay online or call Utility Services at 707-648-5400 and pay over the phone using a credit card or checking account (we accept MasterCard, and Visa).

Discontinue Water Services

It is a customer's responsibility to notify the City when they move or wish to make any changes to their water service account. The water meter will be read within one (1) business day of the requested closing date or receipt of the request, whichever is later. The closing date and the closing bill will be prorated for the prior month's service. 

Requests to discontinue utility services should be made in person to the Commercial Services Division at (707) 648-4345.

Stop Service Request Form

Water Rate Assistance Program (WRAP)

The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $60 a year depending on the services you receive. Learn more and apply today, visit the Water Rate Assistance Program's Website

 

Water Moratorium Update

On April 2, 2020, California Governor Newsom signed an executive order restricting water shutoffs to homes and small businesses during the COVID-19 pandemic.

The order protected consumers who could not pay for their water service during the pandemic, relieving them of fear that their water service may be shut off for non-payment. Although customers were protected from shut-offs during this time, this did not mean that the water delivered to customers could be provided free of charge. Costs to treat, monitor, and deliver drinking water to customers remained unchanged. For those customers not paying their bills, the unpaid amounts accumulated (interest-free) and were tracked by the Water Billing team. 

The Governor’s water billing moratorium came to an end on December 31, 2021. With the lifting of the state's moratorium so close to the holidays, and then the surge of the Omicron variant, the Vallejo Water Department opted to continue the water billing moratorium through March 31, 2022, in order to continue to provide a safety net to customers. With Vallejo’s billing moratorium ending on March 31, all unpaid water charges that were delinquent on, and accrued, since April 2020 will be due. 

We understand this can be a stressful transition for our customers, and we are here to help. We offer flexible and extended no-interest payment plans to avoid service shutoff. 

Delinquency notices for past-due amounts will begin to be mailed to water customers in April 2022.

To arrange for your payment plan:

In addition to payment plan options, the Water Rate Assistance Program (WRAP) is available to qualified customers. To learn more about WRAP visit myvallejo.com/wrap.

Español:

El 2 de abril de 2020, el gobernador de California, Newsom, firmó una orden ejecutiva que restringe los cortes de agua a hogares y pequeñas empresas durante la pandemia de COVID-19.

La orden protegió a los consumidores que no pudieron pagar su servicio de agua durante la pandemia, aliviándolos del temor de que su servicio de agua pudiera ser cortado por falta de pago. Aunque los clientes estaban protegidos de los cortes durante este tiempo, esto no significaba que el agua entregada a los clientes pudiera proporcionarse de forma gratuita. Los costos para tratar, monitorear y entregar agua potable a los clientes se mantuvieron sin cambios. Para aquellos clientes que no pagaban sus facturas, los montos impagos se acumulaban (sin intereses) y eran rastreados por el equipo de Facturación de Agua. 

La moratoria de facturación de agua del Gobernador llegó a su fin el 31 de diciembre de 2021. Con el levantamiento de la moratoria estatal tan cerca de las vacaciones, y luego el aumento de la variante Omicron, el Departamento de Agua de Vallejo optó por continuar con la moratoria de facturación de agua hasta marzo 31 de enero de 2022, para continuar brindando una red de seguridad a los clientes. Con la moratoria de facturación de Vallejo que finaliza el 31 de marzo, todos los cargos de agua impagos que estaban delincuentes y acumulados desde abril de 2020 vencerán

Entendemos que esto puede ser una transición estresante para nuestros clientes y estamos aquí para ayudar. Ofrecemos planes de pago flexibles y extendidos sin intereses para evitar el corte del servicio.

Los avisos de delincuencia por montos vencidos comenzarán a enviarse por correo a los clientes de agua en abril de 2022.

Para organizar su plan de pago:

Además de las opciones de planes de pago, el Programa de asistencia para la tarifa del agua (WRAP) está disponible para clientes calificados. Para obtener más información sobre WRAP, visite myvallejo.com/wrap.

Filipino:

Noong Abril 2, 2020, nilagdaan ng Gobernador ng California Newsom ang isang executive order na naghihigpit sa pagsara ng tubig sa mga tahanan at maliliit na negosyo sa panahon ng pandemya ng COVID-19.

Pinoprotektahan ng kautusan ang mga mamimili na hindi makabayad para sa kanilang serbisyo sa tubig sa panahon ng pandemya, na pinawi sa kanila ang takot na ang kanilang serbisyo sa tubig ay maaaring putulin dahil sa hindi pagbabayad. Bagama't ang mga customer ay protektado mula sa mga shut-off sa panahong ito, hindi ito nangangahulugan na ang tubig na inihatid sa mga customer ay maaaring ibigay nang walang bayad. Ang mga gastos sa paggamot, pagsubaybay, at paghahatid ng inuming tubig sa mga customer ay nanatiling hindi nagbabago. Para sa mga customer na hindi nagbabayad ng kanilang mga bill, ang mga hindi nabayarang halaga ay naipon (walang interes) at sinusubaybayan ng Water Billing team.

Ang moratorium sa pagsingil ng tubig ng Gobernador ay nagwakas noong Disyembre 31, 2021. Sa pag-alis ng moratorium ng estado nang malapit na sa holidays, at pagkatapos ay ang pagdagsa ng variant ng Omicron, pinili ng Vallejo Water Department na ipagpatuloy ang moratorium sa pagsingil ng tubig hanggang Marso 31, 2022, upang patuloy na makapagbigay ng safety net sa mga customer. Sa pagtatapos ng moratorium sa pagsingil ng Vallejo sa Marso 31, ang lahat ng hindi nabayarang singil sa tubig na hindi nabayaran, at naipon, mula noong Abril 2020 ay dapat bayaran.

Nauunawaan namin na maaari itong maging isang mabigat na transisyon para sa aming mga customer, at narito kami upang tumulong. Nag-aalok kami ng flexible at pinalawig na mga plano sa pagbabayad na walang interes upang maiwasan ang pagsara ng serbisyo.

Magsisimulang ipadala sa koreo ang mga abiso ng pagkadelingkuwensiya para sa mga halagang lumampas sa takdang petsa sa mga customer ng tubig sa Abril 2022.

Upang ayusin ang iyong plano sa pagbabayad:

Bilang karagdagan sa mga opsyon sa plano ng pagbabayad, ang Water Rate Assistance Program (WRAP) ay magagamit sa mga kwalipikadong customer. Upang matuto nang higit pa tungkol sa WRAP bisitahin ang myvallejo.com/wrap.

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