Water Department

VWD

The Vallejo Water Department provides administrative, engineering, water treatment, and maintenance support for the City's potable (drinking) water treatment and distribution. Our stringent criteria and regulations ensure we meet or exceed all regulations set forth by the California Department of Public Health and the U.S. Environmental Protection Agency. 

The Vallejo Water Department also works closely with the community and local schools to provide conservation education and share information about current rebate programs.

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Important Announcements

SCAM ADVISORY: Water Scam Alert

Scam Alert! 

We've recently received reports of a potential scam involving fraudsters spoofing our Water Billing number, and demanding payment for outstanding water bills.

What is spoofing?

Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. They often try to make it appear that call is coming from a company or a government agency’s number that you may already know.

As a reminder, the City of Vallejo will NEVER call you to ask for payment over the phone.

You can pay your bill:

    • By US Mail
    • In-person
    • By AutoPay
    • Online

To learn about legitimate payment options, click or tap here.

For more information on spoofing, or if you think you've been a victim of a spoofing scam, visit fcc.gov/spoofing.

MORATORIUM ON WATER SHUTOFFS FOR NONPAYMENT

Vallejo-operated drinking water service continues normally. The City's water treatment plants are designed to remove and inactivate pathogens including viruses and bacteria. Additionally, we maintain a consistent level of disinfectant in the distribution pipes to ensure the water stays safe as it travels to your home. During these times of concern, your Vallejo drinking water is one less thing to worry about.

On March 16, 2020, the City of Vallejo announced that due to the COVID-19 Coronavirus pandemic, it has temporarily suspended shutting off customer's water service for non-payment, effective immediately. This suspension applies to both residential and commercial customers.

The City of Vallejo takes the health and safety of our community very seriously. As we continue our efforts to stop the spread of the COVID-19, it is important that everyone in Vallejo have access to clean water. Water bills will still need to be paid on time to avoid late fees, even though water service disconnections will be temporarily suspended.

To further support customers who may be impacted by the pandemic, the City of Vallejo will allow customers alternative payment plans who indicate either an impact or hardship as a result of COVID-19.

Customers who need to pay bills and are sick, or experiencing symptoms, are being asked to utilize other payment options such as online or by phone at (707) 648-5400.

ADVISORY: "VALLEJO WATER COMPANY" PHONE SCAM

The City of Vallejo recently received reports of a potential scam involving their water billing service. Scammers have been posing as "Vallejo Water Company" employees, demanding immediate payment from customers, or their water service would be disconnected or shut off. These calls are fraudulent and not from the City of Vallejo. City of Vallejo customers with delinquent accounts will always receive advance disconnection notification from the City, typically by mail. The City of Vallejo never sends a single notification one hour or less before disconnect.

Please click here to read the recent press release, as well as helpful tips the public should be aware of in these types of situations.

SERVICE LINE WARRANTIES OF AMERICA PARTNERSHIP

The City partnered with Service Line Warranties of America (SLWA) Insurance Services in early 2019 to offer Vallejo homeowners warranty programs designed to assist with costly plumbing repairs. The program is completely optional and homeowners will not be signed up or charged automatically. There is no cost to the City of Vallejo and no public funds are used to promote or administer the program. Click HERE for additional information.

WATER RATES - EFFECTIVE 10-24-19

On September 10, 2019 the Vallejo City Council hosted a public hearing to consider implementing new proposed water rate increases. Immediately following the public hearing, the Council unanimously approved an ordinance amending the Vallejo Municipal Code authorizing increased water rates effective 10/24/2019. A second reading of the ordinance occurred on 9/24/2019 without comment and as a result the new rates will take effect on 10/24/2019. Click on the links below for detailed information on the water rate proposal process. If you have additional questions, please contact the Water Department at (707) 648-4307.

The Water Department is also reaching out to all local community groups and clubs in an effort to answer questions about the Vallejo drinking water system and the need for new water rates. To schedule a date for Mike Malone to come meet with your group, call (707) 648-5299 or send an email directly to [email protected].

Beth Schoenberger
Water Director

202 Fleming Hill Road
Vallejo, CA 94589

Email Us
Phone (707) 648-4307
Fax (707) 648-4060

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