Water Department

Water Division

**NEW** Public Works Paving Schedule**NEW**

The Water Department provides administrative, engineering, water treatment, and maintenance support for the City’s potable water treatment and distribution. Our stringent criteria and regulations ensure we meet or exceed all regulations set forth by the California Department of Public Health and the U.S. Environmental Protection Agency. The Water Department works with the community and local schools to provide education related to conservation and current rebate programs.

Important public notices

WRAP Program

Please click here to sign up for the Water Rate Assistance Program.

COVID-19 Water Service Update: City of Vallejo Announces Moratorium on Customer Shutoffs for Nonpayment

Vallejo-operated drinking water service continues normally. The City’s water treatment plants are designed to remove and inactivate pathogens including viruses and bacteria. Additionally, we maintain a consistent level of disinfectant in the distribution pipes to ensure the water stays safe as it travels to your home. During these times of concern, your Vallejo drinking water is one less thing to worry about.

On March 16, 2020, the City of Vallejo announced that due to the COVID-19 Coronavirus pandemic, it has temporarily suspended shutting off customer’s water service for non-payment, effective immediately. This suspension will apply to both residential and commercial customers, and will remain in effect through March 31, when the City will reevaluate the situation.

The City of Vallejo takes the health and safety of our community very seriously. As we continue our efforts to stop the spread of the COVID-19, it is important that everyone in Vallejo have access to clean water. Water bills will still need to be paid on time to avoid late fees, even though water service disconnections will be temporarily suspended.

To further support customers who may be impacted by the pandemic, the City of Vallejo will allow customers alternative payment plans who indicate either an impact or hardship as a result of COVID-19.

Customers who need to pay bills and are sick, or experiencing symptoms, are being asked to utilize other payment options such as online or by phone at (707) 648-5400. 

"Vallejo Water Company" Phone Scam Advisory

The City of Vallejo recently received reports of a potential scam involving their water billing service.  Scammers have been posing as "Vallejo Water Company" employees, demanding immediate payment from customers, or their water service would be disconnected or shut off.  These calls are fraudulent and not from the City of Vallejo.  City of Vallejo customers with delinquent accounts will always receive advance disconnection notification from the City, typically by mail.  The City of Vallejo never sends a single notification one hour or less before disconnect.  

Please click 
here to read the recent press release, as well as helpful tips the public should be aware of in these types of situations. 

Water Rate Assistance Program

The City of Vallejo offers a Water Rate Assistance Program (WRAP). If you are an income-eligible customer, you can get a monthly credit on your water bill, subject to available program funding. Your total annual savings can add up to $30 a year depending on the services you receive. Learn more and apply on-line by clicking here, or print your own paper copy of the application form by clicking here.

12-21-2019 Press Release - WRAP to income qualified customers
WRAP App Vallejo Water Rate Assistance Program Form 45

10-09-2019 - New Water Rates Effective October 24, 2019

On September 10, 2019 the Vallejo City Council hosted a public hearing to consider implementing new proposed water rate increases.  Immediately following the public hearing, the Council unanimously approved an ordinance amending the Vallejo Municipal Code authorizing increased water rates effective 10/24/2019. A second reading of the ordinance occurred on 9/24/2019 without comment and as a result the new rates will take effect on 10/24/2019. Click on the links below for detailed information on the water rate proposal process. If you have additional questions, please contact the Water Department at (707) 648-4307.

MikeThe Water Department is also reaching out to all local community groups and clubs in an effort to answer questions about the Vallejo drinking water system and the need for new water rates.  To schedule a date for Mike Malone to come meet with your group, call (707) 648-5299 or send an email directly to roger.judy@cityofvallejo.net.

Posted 7/11/2019 - The City partnered with SLWA Insurance Services in early 2019 to offer Vallejo homeowners warranty programs designed to assist with costly plumbing repairs.  The program is completely optional and homeowners will not be signed up or charged automatically.  There is no cost to the City of Vallejo and no public funds are used to promote or administer the program.  Click HERE for additional information.

Report a Water Leak

Call the Department Maintenance Division:

  • Business Hours, Monday - Thursday 7:30 a.m. - 5 p.m., Friday until 4 p.m. - (707) 648-5235
  • Non-Business Hours - (707) 648-4313

Water Rates

Click HERE to view City of Vallejo water rates. Click HERE to view Lakes System water rates. Click HERE to view Previous Water Rates (All Systems)

Water Saving Tips

Click HERE to find useful water saving information.

Water Conservation Hotline: 707-648-4482

Water Bills

The Water Department does not handle the payment of water bills. Please visit Commercial Services section for assistance, or pay your bill online.

Water Quality

Prior year Water Quality reports are available in the Departmental document library on this web-site.
Click HERE for the latest and most current (2019) Water Quality Report. 
Click HERE for Vallejo's Water Quality Public Health Goals 2019 Report.

Google Chrome Users Click Here