Vallejo-operated drinking water service continues normally. The City's water treatment plants are designed to remove and inactivate pathogens including viruses and bacteria. Additionally, we maintain a consistent level of disinfectant in the distribution pipes to ensure the water stays safe as it travels to your home. During these times of concern, your Vallejo drinking water is one less thing to worry about.
On March 16, 2020, the City of Vallejo announced that due to the COVID-19 Coronavirus pandemic, it has temporarily suspended shutting off customer's water service for non-payment, effective immediately. This suspension applies to both residential and commercial customers.
The City of Vallejo takes the health and safety of our community very seriously. As we continue our efforts to stop the spread of the COVID-19, it is important that everyone in Vallejo have access to clean water. Water bills will still need to be paid on time to avoid late fees, even though water service disconnections will be temporarily suspended.
To further support customers who may be impacted by the pandemic, the City of Vallejo will allow customers alternative payment plans who indicate either an impact or hardship as a result of COVID-19.
Customers who need to pay bills and are sick, or experiencing symptoms, are being asked to utilize other payment options such as online or by phone at (707) 648-5400.