Frequently Asked Questions

Why is there a Waterfront fee increase, and how are parking fees used?

As a means to eliminate a general fund subsidy, parking fees were set to cover projected expenses by July 2020, as adopted pursuant to Vallejo Municipal Code (VMC) 8.04.110, 8.20.200.  In June 2017, the Vallejo City Council approved a tiered Waterfront parking fee schedule, with the final scheduled fee increase effective July 1, 2019.

The Downtown and Waterfront parking lots and structure are part of the Parking Enterprise Fund, wherein all revenue generated by parking fees, and all parking-related expenses, are contained within the Fund, and is tracked and accounted separately from the General Fund and other City Funds.  Revenue generated by citations is captured within the City's General Fund, and is not included in the Parking Fund.  Parking fees cover the cost of staffing, overhead, lighting, utilities, landscaping, janitorial, grounds, pavement, signage, infrastructure, maintenance, security, technology, enforcement, and more.  

Throughout the last few years, the City has added an additional Downtown public parking lot, with another temporary Waterfront lot anticipated to come online by mid July 2019. The lots have had upgraded signage installed, as well as upgraded lighting, including extended light pole arms, and brighter lights, and select lots have received landscaping enhancements, as well as treatment and fillers to address existing pavement surface deficiencies. The City recently contracted with a new security firm, and is working to provide expanded and enhanced security coverage via real-time monitoring of security cameras, as well as adding additional surveillance cameras to parking areas.  Currently, several Downtown lots are scheduled to undergo significant rehabilitation to update the lots and bring them in line with current ADA standards and requirements, which includes grading, striping, and signage. Landscaping and grounds within the lots continue to be maintained by both the City’s Grounds Division and the City’s contracted landscaping firm. 

As the Parking Fund continues to stabilize and grow, revenues will continue to be reinvested into the public parking areas, in order to provide for additional public parking enhancements.

 

Where is a Parking Fee Required?

A parking fee is required for anyone, including those residing in, or visiting, the following areas: any city-owned Downtown Lot (Monday through Friday, 9 a.m. to 6 p.m.) and any Waterfront Lot or the Vallejo Station Parking Structure (24/7/365). Parking spaces are available on a first-come, first-served basis. Please click here for more information:

 

Where Can I Park for Free?

Free parking is available in the Downtown Lots on weekday evenings (Monday through Friday, 6 p.m. to 9 a.m.) and all day on Saturdays and Sundays. Vehicles may also park for free in any of the "time-limited" lots, or on the street, at no cost, however must adhere to the posted time limits applicable to their parking locations. Parking beyond the time limit will result in a citation.

 

Do I need to display my receipt?

No. Parking fees are electronically tied to your license plate or VIN once you've paid.

 

I don't have a license plate, how do I pay?

If you have a new vehicle, without plates, please enter the last seven digits of your VIN.  Please be sure to update your account with the license plate number as soon as you receive your new plates and affix them to your vehicle.  The automatic license plate reader used by enforcement will not recognize the payment associated to that license plate if you are still using your VIN. 

 

I have specialized plates, with special characters, how do I pay?

If you have special characters in your plate number, please exclude the symbols and any spaces.

 

Can I park overnight and/or for multiple days?

Overnight and/or parking for multiple consecutive days is permitted as long as the time purchased covers the duration of time you are parked. The garage and lots are accessible 24/7/365.

 

My plans changed and I need to park for longer than I originally paid for, can I add more time?

Yes. If you paid with a debit/credit card at the kiosk, and entered your mobile number, or used the Parkmobile app, you will receive a text message or app alert when your time is about to expire. Be sure to enable Parkmobile notifications within the app. Parkmobile Zone Codes are as follows:  Waterfront: 6789, Downtown: 6791.  You can only add time if your parking session has not yet expired.  Waterfront parking can only be extended by using the Parkmobile app, not via text message. 

 

How do I pay a parking citation?

Please visit the City of Vallejo Police Department, Traffic Division's website by clicking here.

 

How do I contest a parking citation?

Citation appeals are handled by the City of Vallejo's Police Department, Traffic Division.  You may visit their website here, or call (707) 651-7172.

 

Can I pay cash for parking?

Only the kiosk in the Ferry Building accepts cash; exact payment is required, change is not given.

 

Do you issue refunds?

Refunds are only issued in the case of a duplicate transaction.

 

I have multiple vehicles registered to my monthly permit, how does that work?

You may have up to four vehicles registered under your monthly permit, however you may only park one vehicle at a time. If more than one vehicle is found to be in the parking lot and/or structure at the same time, each vehicle after the first will receive a citation.

 

What is the clearance height of the parking garage?

The two lower levels of the parking garage have a clearance of thirteen feet. There are no height restrictions on the surface lots or the top level of the parking garage, as long as the vehicle is not considered over-sized as per the Vallejo Municipal Code

 

Where do I park an over-sized vehicle?

Over-sized vehicles may park only in Lot M, for one day.  A vehicle is considered over-sized if any of the following is true: a gross weight in excess of 6,000 pounds, an overall length in excess of 21 feet, a house trailer or truck trailer. If a vehicle takes up more than one parking stall, but does not meet the above limitations, the customer must pay for the amount of parking stalls used.

 

I have a disabled placard, do I have to pay to park?

All vehicles parking in paid lots and/or structures must pay to park. Those who possess a valid disabled placard may park for unlimited periods in any time-limited location with posted time-limits. For more information please visit the California DMV website here. 

 

Is there security?

Yes.  First Security Services is onsite 24/7, and is available to escort parkers to and from their vehicles by request.  They can be contacted at (800) 400-1110. 

 

Is there parking enforcement?

Yes.  SP+ can be contacted at (209) 944-9490.

 

What do I do in the event my vehicle was vandalized, or if I witness a crime in progress?

If you witness a crime in progress, including vandalism, please dial 911. Additionally, security is onsite in the parking lots and garage 24/7, and security's dispatch can be reached 24/7 at (800) 400-1110.  If your vehicle has been vandalized, and it is clear the perpetrator is no longer present, please click here to file an online police report.

 

Are there any electric vehicle charging stations?

There is a 3-hour EV charger between City Hall and the JFK Library.

 

Where can I lock my bike?

Solano Transportation Authority (SolTrans) has bike lockers available; please contact them at (707) 648-4666 for more information.  

 

Where can I report a non-emergency maintenance or kiosk issue? 

Please contact the Parking Division at (707) 648-5407 or ParkVallejo@cityofvallejo.net, or open a SeeClickFix service request online at seeclickfix.com/vallejo

 

Do you offer discounts for residents?

Downtown monthly parking fees are discounted for residents who provide proof of identification and downtown residency.  Waterfront parking fees are not discounted.  Applications can be found here

 

Can I use my Wage Works or Commuter Check benefits for parking? 

Yes.  You will need to create an online account via the online portal, by clicking here, and have checks mailed to the below address.  Please send us an email once your account has been setup to inform us the check will be arriving, and to confirm your account is complete.

Park Vallejo
555 Santa Clara Street, Third Floor
Vallejo, CA 94590